Privacy Policy

This Privacy Policy describes how KOKO Coffee Roasters (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://kokocoffeeroasters.in/ (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1. Information We Collect

We collect the following types of information:

• Full name
• Email address
• Phone number
• Delivery address and billing address
• Payment information (processed via third-party payment gateways; we do not store card details)
• Any information you provide when contacting our customer support
• Browsing behavior on our website (via cookies)
• Order history and preferences

2. How We Use Your Information

We use the information collected for the following purposes:

• To process and fulfil your orders, including confirming payment and arranging delivery.
• To communicate with you regarding your order status, shipping updates, and any issues with your purchase.
• To respond to your queries, complaints, or feedback.
• To send you marketing communications, offers, and updates, provided you have opted in to receive these. You may unsubscribe at any time.
• To improve our website, products, and services based on usage patterns and customer feedback.
• To comply with legal and regulatory obligations.
• To detect, prevent, and address fraud or security issues.

3. Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information only in the following circumstances:

• Logistics and delivery partners: To fulfil and deliver your order (your name, address, and phone number are shared with our delivery partners).
• Payment processors: To securely process your transactions.
• Analytics and marketing tools: To help us understand website usage and improve our services. These tools may process data on our behalf.
• Legal compliance: If required by law, court order, or government authority, we may disclose your information. We will only do so to the extent required.
• Business transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the relevant party, subject to the same privacy protections.

All third parties we engage with are required to handle your data securely and only for the purposes specified.

4. Data Security and Retention

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

5. Your Rights

Under applicable law, you have the right to:

• Access the personal information we hold about you.
• Correct any inaccurate or incomplete information.
• Withdraw consent for marketing communications at any time (this will not affect the processing of your existing orders).
• Request that we delete your personal data, subject to legal and contractual obligations.

To exercise any of these rights, please write to us at hello@kokocoffeeroasters.in.

7. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, understand website traffic, and improve our services.

Types of cookies we may use:

• Essential cookies: Required for the website to function properly (for example, maintaining your shopping cart).
• Analytics cookies: To understand how visitors interact with our website (for example, Google Analytics).
• Marketing cookies: To deliver relevant content and promotions.

By continuing to browse our website, you consent to the use of cookies and similar technologies as described in this Privacy Policy. You may choose to disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before sharing any personal information.

9. Children's Privacy

Our website and products are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised date. We encourage you to review this page periodically.

11. Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below.

12. Contact Information

Got any questions? Reach out to us:

Email: hello@kokocoffeeroasters.in
Phone: +91 9699981122

Panora Enterprises
Ulhasnagar, Mumbai - 421002.