Return & Refund Policy

Our Commitment to Quality

At KOKO Coffee, we're committed to delivering the highest quality coffee. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return if:

• The product is damaged or defective upon arrival
• You received the wrong product
• The packaging is damaged or compromised
• The product does not match the description

Return Window

Returns must be initiated within 7 days of receiving your order. Please note that due to the perishable nature of coffee, we cannot accept returns of opened packages unless the product is defective.

How to Initiate a Return

1. Contact us at hello@kokocoffeeroasters.in or call +91 12345 67890
2. Provide your order number and reason for return
3. Include photos if the product is damaged or defective
4. Our team will review and respond within 24-48 hours

Refund Process

Once your return is approved:

• Refunds will be processed to the original payment method
• Processing time: 5-7 business days after we receive the return
• You'll receive an email confirmation once the refund is processed
• It may take an additional 2-3 business days for the amount to reflect in your account

Replacement Policy

If you receive a damaged or defective product, we'll happily send you a replacement at no additional cost. We'll arrange for the return pickup of the defective product.

Non-Returnable Items

The following items cannot be returned:

• Opened packages (unless defective)
• Products purchased during special sales or promotions (unless defective)
• Gift cards or vouchers

Shipping Costs for Returns

If the return is due to our error (damaged, defective, or wrong product), we'll cover the return shipping costs. For all other returns, the customer is responsible for return shipping.

Quality Guarantee

We stand behind the quality of our coffee. If you're not satisfied with the taste or quality of your coffee, please contact us. We'll work with you to find a solution, which may include a replacement or refund.

Contact Us

For return and refund requests, please contact:
Email: hello@kokocoffeeroasters.in
Phone: +91 12345 67890
Hours: Monday - Saturday, 9 AM - 6 PM IST