Shipping Policy

Processing Time

At KOKO Coffee, we roast your coffee fresh upon order to ensure maximum freshness and flavor. Orders are typically processed and shipped within 2-3 business days of payment confirmation.

Shipping Methods & Costs

• Free Shipping: On all orders above ₹1,000
• Standard Shipping: ₹50 for orders below ₹1,000
• Delivery Time: 3-5 business days across India

Shipping Partners

We work with reliable shipping partners to ensure your order reaches you safely and on time. You will receive a tracking number via email once your order has been shipped.

Delivery Areas

We currently ship to all serviceable PIN codes across India. Please ensure your shipping address is complete and accurate to avoid delivery delays.

Order Tracking

Once your order ships, you'll receive an email with tracking information. You can also track your order status by logging into your account and viewing your order history.

Delivery Issues

If you experience any issues with delivery, such as delayed shipment or damaged package, please contact us immediately at hello@kokocoffeeroasters.in or call +91 12345 67890.

Multiple Addresses

If you're ordering for multiple locations, please place separate orders for each shipping address. This ensures faster processing and accurate delivery.

Packaging

All our coffee is packed in premium, food-grade packaging with one-way degassing valves to maintain freshness. We take extra care to ensure your order arrives in perfect condition.

Holidays & Special Circumstances

During major holidays and festivals, shipping times may be extended. We'll notify you of any potential delays. In case of extreme weather or unforeseen circumstances, deliveries may be delayed.

Contact Us

For any shipping-related queries, feel free to reach out:
Email: hello@kokocoffeeroasters.in
Phone: +91 12345 67890
Hours: Monday - Saturday, 9 AM - 6 PM IST