Terms of Service

Overview

Throughout this site, the terms "we", "us", and "our" refer to KOKO Coffee Roasters. KOKO Coffee Roasters offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including any additional terms, conditions, and policies referenced herein or available by hyperlink.

These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and content contributors. If you do not agree to these Terms, please do not use our website or services.

Section 1 - Online Store Terms

By agreeing to these Terms, you confirm that:

• You are at least 18 years of age, or you are accessing the website under the supervision of a parent or legal guardian.
• You are legally capable of entering into a binding contract under the Indian Contract Act, 1872.
• You are not barred from purchasing our products under any applicable Indian or international law.
• You will not use our products for any illegal or unauthorised purpose.
• Your use of the website will not violate any applicable laws or regulations.

Any new features, tools, or services added to our website in the future will also be subject to these Terms. We reserve the right to update or replace these Terms at any time. It is your responsibility to check this page periodically for changes. Your continued use of the website after any changes are posted constitutes your acceptance of those changes.

Section 2 - General Conditions

• We reserve the right to refuse service to anyone, at any time, for any reason.
• You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the website, its content, or the services provided without our express written permission.
• The headings in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 - Accuracy, Completeness and Timeliness of Information

• We are not responsible if information available on our website is not accurate, complete, or current. Any reliance you place on the material on our website is at your own risk.
• This website may contain certain historical information that is not current and is provided for your reference only. We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information on our website.

Section 4 - Modifications to the Service and Prices

• Prices for our products are subject to change without notice.
• We reserve the right at any time to modify or discontinue any product or service (or any part or content thereof) without notice at any time.
• We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the service.

Section 5 - Products and Availability

• Certain products may be available exclusively online through our website. These products may have limited quantities and are subject to return or exchange only according to our Return and Refund Policy.
• We have made every effort to display as accurately as possible the colours and images of our products on the website. We cannot guarantee that your device's display of any colour will be accurate, and minor variations in packaging may occur.
• We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region, or jurisdiction.
• We reserve the right to limit the quantities of any products that we offer. All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion.
• Orders are typically packed and shipped within 2-3 business days. Orders placed on weekends or public holidays will begin processing on the next working business day. We do not guarantee that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.
• We reserve the right to discontinue any product at any time.

Section 6 - Accuracy of Billing and Account Information

• We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or delivery address.
• In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the email address provided at the time the order was made.
• You agree to provide current, complete, and accurate purchase and account information for all purchases made on our website. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.
• For more detail on returns and refunds, please review our Return and Refund Policy.

Section 7 - Errors, Inaccuracies and Omissions

Occasionally there may be information on our website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the website is inaccurate at any time without prior notice, including after you have submitted your order.

We undertake no obligation to update, amend, or clarify information on the website, except as required by law. No specified update or refresh date on the website should be taken to indicate that all information has been modified or updated.

Section 8 - Payment

• All prices listed on our website are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise. The total price, including a breakup of product price, shipping charges, and applicable taxes, will be displayed at checkout before you confirm your purchase.
• Payment is accepted via credit/debit cards, UPI, net banking, wallets.
• We use secure, third-party payment gateways to process transactions. We do not store your payment card details on our servers.
• In case of a failed transaction where the amount has been debited from your account, please contact us at hello@kokocoffeeroasters.in and we will investigate and ensure resolution within 5 to 7 business days.

Section 9 - Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control or input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind. Any use by you of optional tools offered through the website is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

Section 10 - Third-Party Links

Certain content, products, and services available via our website may include materials from third parties. Third-party links on this website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of those websites, and we do not warrant or have any liability or responsibility for any third-party materials, websites, products, or services. We are not liable for any harm or damages related to the use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

Section 11 - User Comments, Feedback, and Other Submissions

If you send us specific submissions (for example, contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation to:

• Maintain any comments in confidence.
• Pay compensation for any comments.
• Respond to any comments.

You agree that your comments will not violate any right of any third-party including copyright, trademark, privacy, personality, or other personal or proprietary right. You agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Section 12 - Intellectual Property

All content on this website including text, images, graphics, logos, branding elements, designs and other materials are the intellectual property of KOKO Coffee Roasters and may not be copied, reproduced, distributed or used without prior written permission.

Section 13 - Prohibited Uses

In addition to other prohibitions as set forth in these Terms, you are prohibited from using the website or its content for any unlawful, harmful, or malicious purposes. We reserve the right to terminate your use of the website for violating any of the prohibited uses.

Section 14 - Personal Information

Your submission of personal information through the website is governed by our Privacy Policy. Please refer to our Privacy Policy for full details.

Section 15 - Disclaimer of Warranties and Limitation of Liability

The Service and all products are provided "as is" and "as available" without any warranties, express or implied. KOKO Coffee Roasters shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the site or products.

Section 16 - Indemnification

You agree to indemnify and hold harmless KOKO Coffee Roasters and its team from any claims or demands arising from your breach of these Terms or violation of any law.

Section 17 - Severability

If any part of these Terms is found to be unlawful or unenforceable, the remaining terms shall remain in full effect.

Section 18 - Termination

These Terms remain in effect unless terminated by either party. We may terminate your access at any time for violation of these Terms.

Section 19 - Entire Agreement

These Terms and any policies or operating rules posted by us on the website or in respect to the service constitute the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Section 20 - Governing Law and Jurisdiction

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

Section 21 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check this page periodically for changes.

Section 22 - Contact Information

Got any questions? Reach out to us:

Email: hello@kokocoffeeroasters.in
Phone: +91 9699981122

Panora Enterprises
Ulhasnagar, Mumbai - 421002.